Nspire offers a one hundred percent (100%) ninety (90) day money back guarantee for all Customers. If a Customer purchased a product or service and is not satisfied with the product or service, the Customer may request a refund from their Distributor. If you are not 100% satisfied with our products, you may return the items for a refund if neither you nor we have terminated the Agreement and the products or services were purchased within twelve (12) months and remain in resalable condition. The refund shall be ninety percent (90%) of the purchase price. Shipping and handling charges incurred will not be refunded.
Upon cancellation of the Agreement, the Distributor may return all generic sales aids purchased within one (1) year from the date of cancellation for a refund if he or she is unable to sell or use the merchandise. A Distributor may only return sales aids he or she personally purchased from the Company under his or her Distributor Identification Number, and which are in Resalable condition. Any custom orders of printed sales aids (i.e. business cards, brochures, etc.) whereon the Distributor’s contact information is imbedded or hard printed, or has been added by the Distributor, are not able to be returned in resalable condition thus are nonrefundable. Upon nSpire’s receipt of the products and sales aids, the Distributor will be reimbursed ninety percent (90%) of the net cost of the original purchase price(s), less shipping and handling charges. If the purchases were made through a credit card, the refund will be credited back to the same credit card account. The Company shall deduct from the reimbursement paid to the Distributor any commissions, bonuses, rebates or other incentives received by the Distributor which were associated with the merchandise that is returned.
A. All returns, whether by a Customer or Distributor, must be made as follows:
I. Obtain Return Merchandise Authorization (“RMA”) from nSpire;
II. Ship items to the address provided by nSpire Customer service when you are given your RMA.
III. Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return.
IV. Ship back product in manufacturer’s box exactly as it was delivered.
B. All returns must be shipped to nSpire pre-paid, as nSpire does not accept shipping collect packages. nSpire recommends shipping returned product by UPS or FedEx with tracking and insurance as risk of loss or damage in shipping of the returned product shall be borne solely by the Customer or Distributor. If returned product is not received at nSpire Distribution Center, it is the responsibility of the Customer or Distributor to trace the shipment and no credit will be applied.
C. The return of $500 or more of products accompanied by a request for a refund within a calendar year by a Distributor may constitute grounds for involuntary termination.